Stop Manually Chasing Appointments, Payments, and Follow-Ups

Automated reminders that go out at the right time, every time - without you lifting a finger.

The problem

You're spending hours every week sending reminder texts and emails. Copy, paste, change the name, change the date, send. Repeat fifty times. It's tedious, error-prone, and it's eating into your actual work.

Appointments get missed because nobody sent a reminder. Payment follow-ups fall through the cracks because you forgot, or you were too busy. Customers ghost you because there was no follow-up after the initial enquiry.

You're the bottleneck. Every reminder, every chase, every nudge depends on you remembering to do it. And when things get busy, that's exactly when things slip. You need a system that handles this automatically - reliably, consistently, and without you.

How I solve it

Reminders that go out on time, every time. Without you thinking about it.

Appointment reminders

Automatic reminders before every appointment. Choose the timing - 24 hours, 2 hours, whatever works. Fewer no-shows, less wasted time.

Payment chasing

Automated payment reminders at intervals you set. Polite nudge at 7 days, firmer at 14, final notice at 30. You only step in when you need to.

Follow-up sequences

Automatic follow-ups after enquiries, quotes, or consultations. Stay in touch without manually tracking who needs chasing and when.

Multi-channel (email / SMS)

Send reminders by email, text message, or both. Different channels for different situations. Your customers get the message however they prefer.

Custom timing

You decide when reminders go out. Two days before? Two hours? A week after the quote was sent? Set it once and forget about it.

Smart rules

Set conditions for when reminders fire. Don't chase someone who's already paid. Don't remind someone who's already cancelled. The system knows the difference.

Why not off-the-shelf?

Most tools offer basic reminders, but they can't tie into your specific booking system, invoicing setup, or CRM. You end up with reminders in one place and your actual data in another. Nothing talks to anything.

A custom system plugs directly into the tools you already use. Reminders trigger based on real data - real appointments, real invoices, real customer actions. No manual exports, no copy-pasting, no workarounds.

Example

Anita runs a physiotherapy clinic. No-shows were costing her over £200 a week. She was sending reminder texts manually from her phone the evening before, but when she had a full day of appointments she'd often forget. Patients would simply not turn up.

I built her an automated system that sends a text 48 hours before each appointment and an email 24 hours before. Patients can confirm or cancel with a single tap. If they cancel, the slot opens up automatically for rebooking.

Anita's no-show rate dropped from around 12% to under 2%. She stopped spending her evenings sending texts. And the payment chasing I added for overdue invoices cut her average collection time from 28 days to 9.

Frequently asked questions

Can it send both emails and texts?

Yes. I can set up reminders via email, SMS, or both. You choose the channel for each type of reminder. For example, appointment reminders might go by text, while payment follow-ups go by email. Whatever works best for your customers.

Can I customise the messages?

Absolutely. Every message is written in your tone, with your branding. You can include dynamic details like the customer's name, appointment time, amount owed, or anything else from your system. No generic "Dear Customer" nonsense.

What triggers a reminder?

Whatever makes sense for your business. Common triggers include a booking being made, an appointment approaching, a payment becoming overdue, or a follow-up being due. I build the rules around your workflow - not a generic template.

Can it chase overdue payments automatically?

Yes. I can set up a sequence - a polite nudge at 7 days, a firmer reminder at 14 days, and a final notice at 30 days. You set the tone and the timing. The system handles the rest. You only get involved if someone genuinely isn't paying.

Ready to Stop Chasing and Start Automating?

Tell me what you're reminding people about. I'll build a system that does it for you.

Get Started